Monday, April 29, 2013

Tune Up Sign 8: Exit Panic

If an attorney suddenly left the firm, there would be a scramble to try to protect the client relationships she was working on.

What does this indicate?

If true, this indicates a lack of transparency in the working relationships between attorneys and clients. It may also indicate that the firm has no effective contact management system in place and does not require the recording of client information in an institutional client relationship management system.

The lack of information about attorney-client relationships and personal details about key client contacts perpetuates the firm’s inherent fragility. Firms without a transparent team approach to client relationships run a greater risk of client abductions to exiting disgruntled attorneys.

This is the eighth in a ten part series explaining signs that indicate that your firm or personal marketing program could use a tune up.

Tomorrow: What do ignored alarms indicate?
As always, if I can help you fix the ‘kinks’ in your business development, give Eric a call at 502-693-4731. You’ll find that I am an eager resource and that it costs nothing to talk.

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